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Last updated 15/11/2021
Age of Consent:
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult Prices are displayed alongside product listings and are subject to change without notice. The final value of the order is determined during the checkout process.
Availability of goods:
If we are unable to supply an item for any reason beyond our reasonable control, we will not be liable to you. If an item is unavailable, we will try to inform you via the email address or contact telephone number you have registered with your account. Please make sure your details are kept up to date.
Accepting your order:
No contract of any kind exists between Honey Heaven Ltd and the customer until the order has been received and accepted by Honey Heaven Ltd and payment for the order has been received by Honey Heaven Ltd. We will send a confirmation email to the customer at the point that the order has been accepted.
Payment:
Honey Heaven Ltd shall be entitled to payment in full for the price of goods on the date that the customer's order is placed. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. In the event that a failed payment occurs, you agree to compensate us in full against all reasonable costs, expenses and outgoings incurred by us in obtaining payment from you. This may include an administration charge not less than £25
Payment Security
We accept payment by debit and credit cards.
We do not store credit card details nor do we share customer details with any 3rd parties
Some UK banks may ask you to authorise your card transaction. Because the store sells CBD oil which is only available for purchase by over 18s, the presence of an over 18 notification can sometimes automatically generate an authorisation request for any product. Please validate the authorisation or use a different card.
You may also call us on 07904962723 to arrange a bank transfer payment should you have any difficulties online or prefer this method.
Shipping Policy:
Thank you for visiting and shopping at Honey Heaven. Following are the terms and conditions that constitute our Shipping Policy.
What are Honey Heaven order processing times?
All customer orders are processed and dispatched same day if ordered before 4pm Monday to Friday or before 10am on Saturday.
Honey Heaven Delivery Information:
We are obliged to deliver to the address on an item, and not the name.
We strongly recommend using a private address no PO Box to ensure you receive your parcel and prevent your parcel being lost.
If you use a public/business location as the delivery address, Honey Heaven is not liable if the parcel is lost after delivery and a signature is present on the tracking.
Shipping rates & delivery estimates, UK National Orders:
Shipping charges for your order will be calculated and displayed at checkout.
Customer UK:
Royal Mail tracked (2-3 working days) £5.09, Orders less than £40
Royal Mail tracked Next Day Guaranteed delivery. £7.65
Please note the more products you have on the basket the more the shipping cost will be since our shipping prices are based on weight and country of delivery.
All shipping costs charged at the checkout are estimates only and the actual shipping cost may vary depending on weight, country of delivery and the number of boxes. When the actual value of shipping exceeds the value charged at the checkout, we will contact you as soon as possible and send you payment detail to pay the extra shipping cost. We will only ship your goods once we received the full payment for the products and shipment.
Delivery times are displayed for guidance only and while we endeavour to deliver in the quoted time, we cannot be held liable to you for deliveries made either early or late. Additionally, we will make reasonable attempt to contact you prior to your scheduled delivery if we foresee difficulty in fulfilling your delivery. In the event of non-delivery, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
International Orders:
Where does Honey Heaven ship to? Honey Heaven ships only to countries that are part of the EU or the EEA where cannabidiol (CBD) is legal for retail sale. You may find details on which countries are part of the EU and EEA here: https://www.gov.uk/eu-eea
Please note: The international laws surrounding hemp and cannabis. If you believe CBD is legal in your country within the EU, EEA or outside of the mentioned please Contact us and we will investigate.
Shipping charges for your order will be calculated and displayed at checkout.
Customer International: DHL Express and FedEx EU Standard (3 to 5 working days): £19.10, minimum charge.
Please note the more products you have on the basket the more the shipping cost will be since our shipping prices are based on weight and country of delivery.
All shipping costs charged at the checkout are estimates only and the actual shipping cost may vary depending on weight, country of delivery and the number of boxes. When the actual value of shipping exceeds the value charged at the checkout, we will contact you as soon as possible and send you payment detail to pay the extra shipping cost. We will only ship your goods once we received the full payment for the products and shipment.
Please assume that all orders will be shipped same day if received before 11am after we receive full payment or the day after we receive the full payment for the goods and shipping. This is mainly due to the high value of orders we get and the time it takes to process international orders.
There is also a small chance that your goods will be inspected by UK Customs, resulting in a slight delay.
Once your order has been shipped you will receive an email from the relevant shipping company with your shipment details such as tracking number, etc.
We aim to fulfill all our orders same day or the next working day after we receive payment. If for any reason we can’t fulfil your order within the specified time, we will inform you right away.
Delivery times are displayed for guidance only and while we endeavor to deliver in the quoted time, we cannot be held liable to you for deliveries made either early or late. Additionally, we will make reasonable attempt to contact you prior to your scheduled delivery if we foresee difficulty in fulfilling your delivery. In the event of non-delivery, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
Shipment confirmation & Order tracking:
You will receive notification once your order has been processed. Tracking information provided.
If you are unable to find any details on your parcel, feel free to Contact Us.
What about international orders and customs fee issues?
As an international consumer, please do your research to ensure there are no surprises when clearing your package through customs. If you are unfamiliar with customs policies or fees, please speak to your local postal or customs office for more information.
It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Honey Heaven is also not responsible for goods that are seized by foreign or domestic customs agencies.
Customs, Duties and Taxes:
Honey Heaven is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Damages:
Honey Heaven cannot be held liable for any products damaged or lost during shipping. But if you received your order damaged, please contact us to discuss options.
Please save all packaging materials and damaged goods before contacting us.
Returns Policy:
Thank you for visiting and shopping at Honey Heaven. The Following are the terms and conditions that constitute our Returns Policy.
Returns:
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process:
To return an item, please email info@perfectnature.co.uk or via our contact form stating why you are returning the product. Please note that you will be responsible for any return shipping costs. We strongly recommend you use a tracked form of delivery for return.
Refunds:
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions:
For defective or damaged products, please ensure you take a photo of the packaging, the item and the packing slip before Contacting Us
PURCHASE OF ALCOHOL AND AGE RESTRICTIONS
Challenge 25
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order in accordance with these Terms and Conditions you confirm that you are at least 18 years of age and we or our couriers reserve the right not to deliver the Goods if we are unsure of this or to request some form of ID.
We operate a Challenge 25 age verification policy.
Changes to these terms:
These terms were created on 13/07/21. By signing up and/or placing an order with us, you accept these terms and conditions and are bound by them. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders. We will show the date of the most recent update to these terms and conditions at the top of the document to help inform you of any changes. These Terms and Conditions do not affect your statutory rights.
Questions:
If you have any questions concerning our return terms and conditions, please Contact Us
Honey Heaven Limited Company registered for VAT in the UK.
Company registration no: 09788397.
VAT registration no: 277407578.
Our registered office is:
20 Selby Road Leytonstone, London E11 3LT
Tel: + 44(0)7904962723
WhatsApp us on +44 (0)7904962723
Customer Service Hours
Mon to Fri: 10:00 – 19:00 GMT
Sat & Sun: 10:00 - 16:00 GMT
Open on UK Bank Holidays and Other National Holidays.
Calls and emails may be answered outside of these times subject to staffing
